The Hē Labs LLC – Terms of Service
Last Updated: 29/04/2026
Welcome to The Hē Labs, LLC. By using our website, you agree to the terms outlined below. If you do not agree, please do not use our site or services.
1. Acceptance of Terms
By accessing or using thehelabs.com (the “Site”), you agree to be bound by these Terms of Use and any other policies linked on the Site, including our Privacy Policy and Returns Policy. We may update these Terms at any time. Continued use of the Site indicates acceptance of those changes.
2. Who Can Use This Site
You must be 18 years or older to use this Site. If you are under 18, please exit. We may suspend or terminate access if this condition is violated.
3. Account Access & Responsibilities
If you create an account (e.g., through Shopify or Recharge), you’re responsible for maintaining its confidentiality. You agree not to share your login credentials and to notify us immediately of any unauthorized use.
4. Ordering, Payments & Charges
Purchases on this Site are processed via Shopify or Amazon. All payments must be made using a valid payment method. Charges may appear as “thehelabs.com” or a similar descriptor. You agree to pay all charges incurred through your account.
5. Subscription Terms
When you subscribe to Hē products, your subscription automatically renews at the selected frequency unless cancelled. You can manage or cancel your subscription at any time via your Recharge account portal, accessible from your account dashboard.
6. Health Disclaimer
Hē Labs supplements are not intended to diagnose, treat, cure, or prevent any disease. Statements on this Site have not been evaluated by the FDA.
Always consult your physician before beginning any supplement regimen, especially if you are taking medications or have known medical conditions.
Use Hē products at your own risk.
7. Intellectual Property
All content on this Site — including copy, images, product designs, logos, and code — is the property of Hē Labs, LLC or its licensors. No content may be copied, reused, or distributed without prior written consent.
8. Acceptable Use
You agree not to:
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Post unlawful or misleading content
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Disrupt site operations or bypass security
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Attempt to access source code or backend systems
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Use bots, scrapers, or automated tools to extract data
Violations may result in legal action or account termination.
9. Third-Party Platforms
This Site may include links to third-party services (e.g., Amazon, Meta, Google). Your use of those services is governed by their respective terms. Hē Labs is not responsible for their content or policies.
10. International Use
This Site is designed for U.S. customers only. If you access it from another country, you do so at your own risk and are responsible for complying with local laws.
11. Disclaimer of Warranties
This Site and all content are provided “as is.” We make no guarantees about accuracy, completeness, or uninterrupted access. Use of the Site and products is at your own risk.
12. Limitation of Liability
To the fullest extent allowed by law, The Hē Labs, LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of this Site or any products purchased.
13. Indemnification
You agree to indemnify and hold harmless Hē Labs, its employees, and affiliates from any claims or liabilities arising from your use of the Site, violation of these Terms, or misuse of products.
14. Termination
We reserve the right to terminate or restrict access to your account or the Site at any time, without notice, for any violation of these Terms.
15. Governing Law
These Terms are governed by the laws of the United States and applicable state jurisdictions.
16. Contact
Questions? Contact us at hello@thehelabs.com.
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Mobile Terms of Service
The Hē Labs mobile message service (the "Service") is operated by Hē Labs (“Hē Labs”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Hē Labs’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Hē Labs through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hē Labs. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18335889118 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Hē Labs mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18335889118 or email hello@thehelabs.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
